The G-RO Carry-on will fit in standard airline overhead compartments with dimensions 22in./55cm. (Length), 14in./36cm. (Width), 9in./23cm. (Height). Most airlines have overhead compartments that accommodate these dimensions.
We strongly recommend checking your airline's specific overhead compartment dimensions before departing for your flight(s).
We also recommend checking weight limits before flying, as some domestic and international airlines have weight restrictions for carry-on luggage. This will help you pack accordingly.
Please watch this video before attempting to set your lock combination.
1) When you receive your bag your zippers should open freely by sliding the open button to the left and right.
2) Once your zippers have been released, set all the numerical dials to 0-0-0.
3) Using a pen, press the reset button (small black button on the side of the TSA lock) until you hear it click. (Find your buttons here)
4) Set your new 3 digit lock combination.
5) Once your combination is set, slide the main open button gently towards the TSA symbol in the center of your lock BEFORE replacing your zippers. You should see the reset button pop back out and hear it click.
6) Your combination is now set.
7) Attach both sets of zippers and then adjust the dials to any random combination, anything other than your 3-digit combination.
What if my combination does not work after several attempts?
Start at 001 on the combination and slide the open button, if the lock does not open, move the dial to 002 and slide the open button - continue through this exercise until your bag opens. It should take you 25 minutes to crack the code until you find the missing combination setting.
If you can't crack the combination, you can bring your G-RO to any TSA help desk at any USA airport and TSA can unlock your bag.
You can also contact us if you still have problems with your lock.
Access the USB ports by opening the rubber door located on top of the bag, at the base of the tablet stand. Make sure to open it gently, to avoid damaging it in any way. You can store your USB cables in the interior pouch, or in the pocket at the base of the telescopic handle.
Tile uses Bluetooth to communicate with the companion app on your smart phone or tablet. The Tile app "discovers" a Tile and establishes a connection to it using the Bluetooth signal. Once a Bluetooth connection is made between your Tile and mobile device, Tile then uses the location services of your mobile device to communicate up-to-date location information to the app.
Your Tile can be discovered by your smartphone or tablet within Bluetooth range. To always have the best connection and most up-to-date location information when your Tile and device are within range of each other:
Bluetooth must always be enabled
The Tile app must always be open and running (foreground or background)
Location services should be enabled
If any of these 3 things are not true, your Tile, app, and device are not communicating with each other.
Bluetooth proximity detection for the tracker is free, and does not require a subscription. GSM location tracking requires a paid subscription. All G-RO Trackers come with a free six month subscription for GSM location tracking.
Once your six month subscription is up, you can renew online. We highly recommend renewing a few days prior to your next trip to make sure everything is working smoothly. Subscription packages are available for 1, 6 and 12 months.
How does the Tracker determine the location of my luggage?
G-RO uses GSM (Global System for Mobile Communications) for location tracking. GSM technology uses the triangulation of cellular signals from nearby towers to accurately show you the geographic location of your bag on a map. This is useful to determine which airport your G-RO is located, or to see the general vicinity of your G-RO.
G-RO uses Bluetooth for proximity detection, to let you know where your bag is in relation to you (3ft, 10 ft, 50 ft, out of range). Bluetooth proximity can also let you know if you bag leaves your area through a theft alert feature.
Please note that your tracker may not work when you board an airplane, as the signal between your mobile device and tracker may be interrupted when you your luggage is placed in the cargo compartment.
The Tracker has the same restrictions as a mobile device. If the mobile device signal from the surrounding towers doesn’t reach the device then it can’t communicate its location. GSM is much more reliable than GPS in this sense, as GPS will not work unless it’s an open area, while GSM will penetrate most areas.
Yes, your G-RO Tracking device will track anything you place it in. We suggest using it to keep track of your purse or other personal belongings when you travel. All you need to activate and keep track of your device is the G-RO appand a mobile device.
Our wheels are made to endure the toughest, most uneven, all-weather surfaces. The proprietary shock absorption system and polymer reinforcements require that the wheels be used a few times in order to loosen up and become more flexible.
When you first receive your G-RO, we recommend completely unpacking the shipping materials, and placing a few pair of shoes in the empty G-RO. Next, wheel your G-RO around your house for a while to help break it in. Doing this and taking a few real world trips will break in your wheels and remove the stiffness.