Unpacking the SIX

How to extend the SIX handle

How to unlock and open the SIX

How to set the TSA lock combination

How to customize your SIX wheel covers

How to close the SIX

Name tag, referral cards and hang tag

How to climb stairs or curbs with the SIX

How to go up and down an escalator with the SIX

How to run with the SIX

How to use your laptop on top of the SIX

How to lift the SIX

G-RO Carry-on

What is the weight and size of the carry-on?

The G-RO Carry-on is 22in (Length) x 14in (Width) x 9in (Height) and weighs 9.3lbs. Most airlines have overhead compartments that accommodate these dimensions.

We recommend checking your airline's specific requirements before flying with your G-RO.

How do I use the accessory strap?

  1. Locate the small loop at the top of your G-RO.
  2. Insert one end of the adjustable strap into the loop.
  3. Insert the second end through the handle of the bag you wish to connect to your G-RO.
  4. Finally, insert the second hook through one of the several loops on the strap.

TSA Lock

How do I set the combination?

Please watch this video before attempting to set your lock combination.

  1. When you receive your bag your zippers should open freely by sliding the open button to the left and right.
  2. Once your zippers have been released, set all the numerical dials to 0-0-0.
  3. Using a pen, press the reset button (small black button on the side of the TSA lock) until you hear it click.
  4. Set your new 3 digit lock combination.
  5. Once your combination is set, slide the main open button gently towards the TSA symbol in the center of your lock BEFORE replacing your zippers. You should see the reset button pop back out and hear it click.
  6. Your combination is now set.
  7. Attach both sets of zippers and then adjust the dials to any random combination, anything other than your 3-digit combination.
  8. Your G-RO is now locked.

How do I open my lock?

If your combination is set (see above instructions), adjust your dials to match your 3 digit combination. Gently push the sliding lock once to the left and once to the right to release both sets of zippers.

What if I change my combination and it does not work?

Please try again, and watch the video above while carefully following the instructions.

What if my combination does not work after several attempts?

Start at 001 on the combination and slide the open button, if the lock does not open, move the dial to 002 and slide the open button - continue through this exercise until your bag opens. It should take you 25 minutes to crack the code until you find the missing combination setting.

If you can't crack the combination, you can bring your G-RO to any TSA help desk at any USA airport and TSA can unlock your bag.

You can also email us at customercare@g-ro.com or call us at 888.476.3476 if you still have problems with your lock.

G-RO Power Bank

How do I charge my power bank for the first time?

  1. Charge your power bank by using the included cable (or any USB charging cable) and connecting it to an AC adapter.
  2. Plug the AC adapter into a wall socket.
  3. Fully charge G-RO Power before first use.

What if my power bank does not charge?

Please try another USB cable, charger or wall outlet if your G-RO Power will not charge. If your power bank still does not charge, please contact our Customer Care team.

How do I connect my G-RO Power 10,000 to the built-in charging station?

Is my power bank compliant with FAA regulations?

Yes. Because the G-RO power bank is removable, it is compliant. This is the only lithium-ion battery that the carry-on uses. Please check with your specific airline prior to flying.

Referral Program

What is the G-RO referral program?

Tell someone you know or meet about G-RO and you'll both get rewarded!

Full Terms and Conditions

Referral Program Terms and Conditions:

The G-RO Referral Program (the “Program”) allows individuals (G-RO referrers) to earn approved commissions by referring friends to purchase from the G-RO.com website. The Program is not currently available to residents of the UK and EU. To participate, you must:

o Agree to the Terms & Conditions, and
o Register for the program

How to Earn Your Commission

When you sign up to become a G-RO referrer, we’ll generate a unique link assigned only to you. Post it on social media, your blog or website, or just email it to a few friends. When a friend clicks on it, the link will lead them to the G-RO website where a modal will be displayed with a code for 20% off a purchase of a G-RO Carry-On from the site. If the friend completes a purchase, the G-RO referrer is notified. After 50 days (to ensure the friend isn’t going to return the product, plus time for processing and shipping), the G-RO referrer will receive $20.00, sent through PayPal.

A G-RO referrer will earn a commission of $20.00 if:

o A referred friend clicks on the G-RO referrer’s referral link, and
o The referred friend completes a Qualifying Order within the same browsing session in which they clicked the referral link.

The G-RO referrer may not take the role of the referred friend, but can log into the G-RO referral dashboard at any time to track all commissions.

Qualifying Order

A Qualifying Order must include a G-RO Carry-On purchased at full retail price from G-RO.com ONLY and cannot be returned for a refund. If the G-RO Carry-On is returned for a refund, the commission payment is forfeited. G-RO reserves the right to cancel a Qualifying Order if placed fraudulently.

Commissions and Payouts

Commissions are earned for any referred Qualifying Order and are either approved or denied within 50 days of when the Qualifying Order is placed. $20.00 is earned for each approved Commission and is processed through PayPal to the G-RO referrer’s linked PayPal account. Payments are made through PayPal only. If the G-RO referrer did not link a PayPal account during registration, they can enter it by logging into the Referral Candy.

Sharing Referral Links

Referrals should only be used for personal and non-commercial purposes to friends who will appreciate receiving these messages. Referral links should not be distributed to recipients who do not have a personal connection to the referrer (such as coupon websites, Reddit, and Wikipedia).

Termination and Change

G-RO may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Candy Program at any time for any reason. Requirements and incentives may also change at any time. G-RO reserves the right to review and investigate all referral activities and cancel or modify referrals if activity is deemed abusive or fraudulent. Commissions earned as a result of fraudulent activity are null and void.


There is no limit to the number of commissions each G-RO referrer can earn. The 20% coupon is not valid with any other offers.

No SPAM Policy

You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from G-RO’s Referral Program.

Updates to the Terms

G-RO reserves the right to update these terms at any time without prior notice. Continued participation in the Referral Program after any modification shall constitute consent to such modification. If the modified terms are not acceptable, the only recourse is to stop sending referrals or participating in the Referral Program.

Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to its subject matter and constitutes and supersedes all prior agreements, representations and understandings of the parties, written or oral.

If you have questions about our Website or our privacy policy, please feel free to contact customercare@g-ro.com.