Please watch this video before attempting to set your lock combination.
If your combination is set (see above instructions), adjust your dials to match your 3 digit combination. Gently push the sliding lock once to the left and once to the right to release both sets of zippers.
Please try again, and watch the video above while carefully following the instructions.
Start at 001 on the combination and slide the open button, if the lock does not open, move the dial to 002 and slide the open button - continue through this exercise until your bag opens. It should take you 25 minutes to crack the code until you find the missing combination setting.
If you can't crack the combination, you can bring your G-RO to any TSA help desk at any USA airport and TSA can unlock your bag.
Terms & Conditions. $50 Off Carry-Ons only include navy and burgundy carry-on classic. Prices displayed on the Carry-on page are the final prices and already reflect the $50 offer. "Spend More, Save More" savings (Save $250 on $950 or more and Save $100 on $600 or more) may not be combined with any other offers or promotions except the Carry-on Flash Sale. Offer excludes accessories. Limited to one use per transaction. Discount applied at checkout. All offers expire 4/19/19 at 11:59pm PST. Other restrictions may apply.
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