Shipping & Return Policy
Any orders placed through www.g-ro.com will ship within 2-3 days from the time of the order unless otherwise indicated. You will receive a notification from G-RO with your tracking information.
RETURNS AND REFUND POLICY FOR PURCHASES THROUGH G-RO.COM
G-RO wants you to take comfort in knowing that all items can be returned for a full refund within 30 days of the invoice dates. Products must be unused and in the condition they were received. Prepaid return shipping labels are available upon request.
Once your return is received, the refund will be applied to your original method of payment. Please allow 5 business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-10 business days for the refund to post to your account.
RETURNS AND REFUND POLICY FOR PURCHASES THROUGH KICKSTARTER OR INDIEGOGO/INDEMAND
Dear Crowdfunding Supporters,
We thank all of our supporters for traveling with us on our journey to deliver the G-RO Luggage. We want you to be totally satisfied with your decision.
If you believe that our product did not meet your expectations, we will stand behind the following return policy.
Manufacturing defects - we will replace or refund your product within 90 days of receipt of your G-RO free of charge.
While we are not obligated to refund a pledge post campaign, if you are truly not satisfied with your G-RO we will refund your original pledge less a 15% restocking fee to cover shipping and crowdfunding fees if you notify us within 14 days of your receipt of the product.
All we ask is that you return the G-RO in an unused condition in the original G-RO wrapping and carton. You will also be responsible for the cost of shipping.
For additional questions about G-RO returns please send us an email or call us at 1-844-GRO-3606.